SHIPPING & RETURNS
SHIPPING POLICY
Online orders are carefully packed and shipped from Little Joys Boutique & Studio in Penticton, BC.
Orders are typically processed within 2–3 business days, excluding weekends and holidays. Shipping rates are calculated at checkout based on your order and destination. Once your order is on its way, you’ll receive a shipping confirmation and tracking information when available.
Free local pickup is available at our Penticton boutique. We’ll send you an email when your order is ready — please wait for your pickup confirmation before stopping by.
If your order arrives damaged, incorrect or is missing an item, please contact us within 7 days of delivery so we can make it right.
Our online and in-store inventory is shared. On rare occasions, an item may sell in-store before our online inventory updates. If this happens, we’ll contact you and issue a full refund for the unavailable item.
RETURN & EXCHANGE POLICY
We hope you love everything you find at Little Joys. If something isn’t quite right, regular-priced merchandise may be returned or exchanged within 14 days of purchase or delivery.
Items must be unworn, unused and unwashed, with all original tags and packaging attached. Footwear must be unworn and returned in its original box. We recommend trying shoes on indoors on a clean surface until you’re sure they’re the right fit.
Sale, clearance and final-sale items are final sale. For hygiene reasons, socks, undergarments and certain personal-use items are also final sale.
Online return shipping is the responsibility of the customer unless an item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.
Refunds will be returned to the original method of payment. Gifts may be exchanged or returned for store credit.
If you believe you've received a defective item, please get in touch with us — we’ll always do our best to help.